Privacy Policy — Sticky Joys

Effective Date: April 3, 2026 · Sticky Joys · Ottawa, Ontario, Canada

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Who We Are

Sticky Joys is a Canadian sole proprietorship based in Ottawa, Ontario, operating at stickyjoys.online. We make affirmation sticker packs for children — physical and digital — created with love and purpose.

We are committed to protecting the personal information of our customers in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

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What We Collect

When you place an order or contact us, we may collect:

Your name and email address
Shipping address (for physical sticker sheet orders)
Payment information (processed securely by Stripe — we never store card details)
Order history and product preferences
Any messages or enquiries you send us

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Why We Collect It

We collect your information only for the following purposes:

To process and fulfil your orders (physical and digital)
To deliver digital download files to your email after purchase
To coordinate print-on-demand fulfilment through our production partner, Prodigi
To respond to your questions or support requests
To send order confirmations and shipping updates

We do not send marketing emails without your explicit consent, and we will never sell your information.

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Who We Share It With

We share your information only with trusted third-party services necessary to operate our store:

Stripe — secure payment processing
Prodigi — print-on-demand production and shipping of physical sticker sheets
Railway — backend hosting and order processing infrastructure
Netlify — website hosting

Each of these providers has their own privacy practices. We encourage you to review their policies if you have concerns.

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How We Protect Your Information

We take reasonable measures to protect your personal information from unauthorised access, use, or disclosure. All payment data is handled by Stripe using industry-standard encryption. Our backend infrastructure is hosted on secure cloud servers.

While no system is 100% secure, we are committed to following best practices and addressing any vulnerabilities promptly.

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How Long We Keep Your Data

We retain your order information for as long as reasonably necessary to fulfil our legal and business obligations (typically up to 7 years for tax and accounting purposes). If you request deletion of your personal information, we will comply unless retention is required by law.

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Your Rights Under PIPEDA

As a Canadian customer, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Withdraw consent for certain uses of your data
Request deletion of your personal information (subject to legal obligations)
File a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, please contact us using the details below.

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Cookies & Analytics

Our website may use basic cookies or analytics tools to understand how visitors interact with our site. We do not use advertising cookies or cross-site tracking. If we ever implement analytics, it will be done with minimal data collection and in compliance with PIPEDA.

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Updates to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. Continued use of our website after any changes constitutes your acceptance of the updated policy.

Questions? We'd love to hear from you.

If you have any questions about this Privacy Policy or how we handle your information, reach out directly.

hello@stickyjoys.online